Customer Service Lead
814 LANES AND GAMES 814 LANES AND GAMES Johnstown, PA Johnstown, PA Part-time Part-time Estimated:
$27.
9K - $35.
4K a year Estimated:
$27.
9K - $35.
4K a year 10 days ago 10 days ago 10 days ago SUMMARY 814 Lanes and Games' Customer Service Lead will have evolving responsibilities but will include opening and closing the center, leading team members, registers, resolving customer complaints and concerns.
Other responsibilities will be based on experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
Improve guest experience, create engaged guests and facilitate organic growth.
Take ownership of guests' issues and follow problems through to resolution.
Keep accurate records and document customer service actions and discussions.
Mentor and train new and current team members to nurture an environment where they can excel through encouragement and empowerment.
Keep ahead of industry's developments and apply best practices to areas of improvement.
Maintain an orderly workflow according to priorities.
Opening and closing the facility.
Knowledge, Skills, and Abilities:
Proven working experience as a leader of a team.
Experience in providing great customer service support.
Excellent knowledge of management methods and techniques.
Ability to learn or have working knowledge of customer service software, databases, tools and POS systems.
Ability to think strategically and to lead.
Strong guest-facing and communication skills is a must.
Advanced troubleshooting and multi-tasking skills.
Guest service orientated.
Ability to work days, nights and weekends.
Education/Requirements:
High school diploma or equivalent.
Management or leadership experience preferred.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job:
Must be able to handle high stress situations on a day to day basis.
Must be able to make judgment decisions and communicate clearly.
Will frequently be required to walk and sit.
Occasionally is required to reach with hands and arms.
Must have the ability to lift at least 25lbs.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job:
The noise level is usually loud.
Exposed to bright and flashing lights.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$27.
9K - $35.
4K a year Estimated:
$27.
9K - $35.
4K a year 10 days ago 10 days ago 10 days ago SUMMARY 814 Lanes and Games' Customer Service Lead will have evolving responsibilities but will include opening and closing the center, leading team members, registers, resolving customer complaints and concerns.
Other responsibilities will be based on experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
Improve guest experience, create engaged guests and facilitate organic growth.
Take ownership of guests' issues and follow problems through to resolution.
Keep accurate records and document customer service actions and discussions.
Mentor and train new and current team members to nurture an environment where they can excel through encouragement and empowerment.
Keep ahead of industry's developments and apply best practices to areas of improvement.
Maintain an orderly workflow according to priorities.
Opening and closing the facility.
Knowledge, Skills, and Abilities:
Proven working experience as a leader of a team.
Experience in providing great customer service support.
Excellent knowledge of management methods and techniques.
Ability to learn or have working knowledge of customer service software, databases, tools and POS systems.
Ability to think strategically and to lead.
Strong guest-facing and communication skills is a must.
Advanced troubleshooting and multi-tasking skills.
Guest service orientated.
Ability to work days, nights and weekends.
Education/Requirements:
High school diploma or equivalent.
Management or leadership experience preferred.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job:
Must be able to handle high stress situations on a day to day basis.
Must be able to make judgment decisions and communicate clearly.
Will frequently be required to walk and sit.
Occasionally is required to reach with hands and arms.
Must have the ability to lift at least 25lbs.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job:
The noise level is usually loud.
Exposed to bright and flashing lights.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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