Customer Care Support Specialist I
3.
3 Johnstown, PA Johnstown, PA Full-time Full-time Estimated:
$33K - $41.
8K a year Estimated:
$33K - $41.
8K a year 11 days ago 11 days ago 11 days ago
Essential Functions:
Receives and processes incoming calls from customers.
Responds to inquiries and determines the appropriate response or direction, and proactively offers the most convenient solutions or options for the customer.
Completes various operational processes to support customer requests.
Processes account balance or transfer requests, stop payment orders, changes of address and other customer requests or authorizations.
Completes trouble shooting if needed to support a customer inquiry.
Collaborates and refers to internal business partners by referring customers to the appropriate professional to ensure a full range of financial solutions to meet their needs:
Reviews reports, prepares correspondence, and participates in special department projects as required.
Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training.
Performs other duties and responsibilities as assigned.
REQUIRED SKILLS/ABILITIES:
Excellent verbal and written communication skills.
Exceptional organizational skills and strong attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
SUPERVISORY RESPONSIBLITY:
This position does not supervise employees.
EDUCATION and
Experience:
High School or GED equivalent.
One (1) year of providing outstanding customer service or sales experience, preferably in a financial service setting, is required.
Call Center experience preferred.
PHYSICAL REQUIREMENTS:
Ability to concentrate and perform responsibilities by maintaining a constant state of focus and mental alertness.
Ability to lift up to 20 pounds (i.
e.
, files).
Ability to communicate in person, through email or via telephone with customers and staff members.
Ability to sit or stand for an extended period.
Specific vision abilities required by this job may include close vision and the ability to adjust focus.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Johnstown, PA Johnstown, PA Full-time Full-time Estimated:
$33K - $41.
8K a year Estimated:
$33K - $41.
8K a year 11 days ago 11 days ago 11 days ago
Essential Functions:
Receives and processes incoming calls from customers.
Responds to inquiries and determines the appropriate response or direction, and proactively offers the most convenient solutions or options for the customer.
Completes various operational processes to support customer requests.
Processes account balance or transfer requests, stop payment orders, changes of address and other customer requests or authorizations.
Completes trouble shooting if needed to support a customer inquiry.
Collaborates and refers to internal business partners by referring customers to the appropriate professional to ensure a full range of financial solutions to meet their needs:
Reviews reports, prepares correspondence, and participates in special department projects as required.
Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training.
Performs other duties and responsibilities as assigned.
REQUIRED SKILLS/ABILITIES:
Excellent verbal and written communication skills.
Exceptional organizational skills and strong attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
SUPERVISORY RESPONSIBLITY:
This position does not supervise employees.
EDUCATION and
Experience:
High School or GED equivalent.
One (1) year of providing outstanding customer service or sales experience, preferably in a financial service setting, is required.
Call Center experience preferred.
PHYSICAL REQUIREMENTS:
Ability to concentrate and perform responsibilities by maintaining a constant state of focus and mental alertness.
Ability to lift up to 20 pounds (i.
e.
, files).
Ability to communicate in person, through email or via telephone with customers and staff members.
Ability to sit or stand for an extended period.
Specific vision abilities required by this job may include close vision and the ability to adjust focus.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
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